If you experience some technical difficulties while using the Austin Macauley site, please read the following:
To stop your browser from blocking cookies, you can change the settings. The location of your preference settings varies depending on your browser - however, if you are using Internet Explorer then you can find your preferences by going to the header bar, and selecting: View > Internet Options > Advanced > Cookies. Change your settings to 'Always accept cookies'.
If you are using Mozilla Firefox, you can find your options in Tools > Options > Cookies > Allow sites to accept cookies. Cookies are not dangerous, so you will not put your computer at any risk by changing these options. This should stop any issues that you are having with your login or the store.
If you still find that you are having difficulty accessing the website, you may need to contact your internet service provider for assistance.
We are committed to protecting your privacy. The information we learn from customers helps us to personalise and continually improve your shopping experience at Austin Macauley Publishers. We use the information to handle orders, deliver products, communicate with you about orders and promotional offers, update our records, and generally maintain your accounts with us, and display content such as customer reviews. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website. For more details, please read the Austin Macauley Publishers' Privacy Notice.
We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we can disclose sensitive information to you.
Please email us if you have any concerns about privacy a thorough description and we will try to resolve the issue for you.
Information Given to Us by You
You provide information when you: Search for a product; place an order; provide information in Your Account or Your Profile. Communicate with us by phone, Email or otherwise; Complete a questionnaire or a contest entry; Provide and rate Reviews;
We are fully aware and agree with the knowledge that you, as our customers, must feel safe when you disclose your address, name, and any other relevant information. We shall always keep these safe and secure and ensure that only you yourself will be able to access your account or view anything to do with the financial data.
Also we guarantee not to pass on your data to any third party.
Your shopping with us is also safe and our secure-server software encrypt all your personal information because it takes the characters you enter and converts them into bits of a code that means they are then securely transmitted over the Internet.
We maintain physical, electronic and procedural safeguards in connection with regards to the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure that you sign off when you finish using a shared computer.
If you need to change your password, please contact us.
Austin Macauley Publishers are concerned about security and makes every effort to ensure our transaction process is safe and that your personal information is secure.
The overwhelming majority of online transactions are completed safely and efficiently. However, there are some risks. Read the following advice to ensure your online shopping or selling experience is as safe and secure as possible.
Unsubscribing from email notifications As a customer, subscriber or competition entrant, you will occasionally receive email updates about special offers and other news. We hope that you'll find these interesting, but if you'd rather not receive them then you can change your account settings by changing your email notifications.
If you have any grievances about Austin Macauley Publishers, we want to hear from you so we can improve our service. Please e-mail us and we'll consider your comments carefully.