Help Centre

Placing Orders, Delivery & Returns

Technical Assistance

If you experience some technical difficulties while using the Austin Macauley Publishers™ site, please read the following:

  • DIFFICULTY LOGGING IN, OR THE WEBSITE IS SLOW You may find that you have some issues while trying to log in to your account on the website, or placing an order in the store. This is because the site uses cookies, which are small pieces of data that your browser remembers for the next time that you visit the same place; for example, your username or browsing history. You may have some issues if your browser is set to refuse cookies, or if you are running any programs designed to block this data, such as anti-spyware or firewall programs.

    To stop your browser from blocking cookies, you can change the settings. The location of your preference settings varies depending on your browser - however, if you are using Internet Explorer then you can find your preferences by going to the header bar, and selecting: View > Internet Options > Advanced > Cookies. Change your settings to 'Always accept cookies'.

    If you are using Mozilla Firefox, you can find your options in Tools > Options > Cookies > Allow sites to accept cookies. Cookies are not dangerous, so you will not put your computer at any risk by changing these options. This should stop any issues that you are having with your login or the store.

  • Pages not loading, or slow to load Should the website take a long time to load, or not load at all, try using the 'stop' button at the top of your browser to stop the loading process and then refresh the page. Alternatively, you can try clearing out your internet history, temporary internet files or memory cache, which can sometimes become full with old information that will slow down your browser.

    If you still find that you are having difficulty accessing the website, you may need to contact your internet service provider for assistance.

Privacy and Security

We are committed to protecting your privacy. The information we learn from customers helps us to personalise and continually improve your shopping experience at Austin Macauley Publishers. We use the information to handle orders, deliver products, communicate with you about orders and promotional offers, update our records, and generally maintain your accounts with us, and display content such as customer reviews. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website. For more details, please read the Austin Macauley Publishers™' Privacy Notice.

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we can disclose sensitive information to you.

Issues concerning privacy:

Please email us if you have any concerns about privacy a thorough description and we will try to resolve the issue for you.

As you will appreciate, our business changes frequently and the Privacy Policy and Terms of Use may therefore also change.

It is possible that we will periodically email reminders of our notices and conditions, unless you have instructed us not to do so. You should also check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand by the promises that we make and will never materially change our policies and practices to make them less protective of the customer information collected previously without the consent of affected customers.

Examples of information collected:

  • Information Given to Us by You

    You provide information when you: Search for a product; place an order; provide information in Your Account or Your Profile. Communicate with us by phone, Email or otherwise; Complete a questionnaire or a contest entry; Provide and rate Reviews;

  • Automatic Information

    Examples of the information we collect and analyse include: the IP (Internet Protocol) Address used to connect your computer to the Internet; login; email address; password; computer and connection information such as browser type and version; operating system and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as Best Sellers; the full URL (Uniform Resource Locators), through and from our website (including date and time); cookie number; products you viewed or searched for; or similar data on certain parts of our website for fraud prevention and other purposes. During some visits, we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, and clicks, and mouse-overs), and methods used to browse away from the page.

Security

How secure is information about me?

We are fully aware and agree with the knowledge that you, as our customers, must feel safe when you disclose your address, name, and any other relevant information. We shall always keep these safe and secure and ensure that only you yourself will be able to access your account or view anything to do with the financial data.

Also we guarantee not to pass on your data to any third party.

Your shopping with us is also safe and our secure-server software encrypt all your personal information because it takes the characters you enter and converts them into bits of a code that means they are then securely transmitted over the Internet.

We maintain physical, electronic and procedural safeguards in connection with regards to the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure that you sign off when you finish using a shared computer.

How to change your password

If you need to change your password, please contact us.

Safe and secure online transactions

Austin Macauley Publishers™ are concerned about security and makes every effort to ensure our transaction process is safe and that your personal information is secure.

The overwhelming majority of online transactions are completed safely and efficiently. However, there are some risks. Read the following advice to ensure your online shopping or selling experience is as safe and secure as possible.

  • Be wary if you are asked for any personal information
  • Protect your password. Make it difficult to guess. Be wary if you are asked for any personal information
  • Austin Macauley Publishers™ will never e-mail or call you to ask you to disclose or verify your Austin Macauley Publishers™' password or bank account number. You should only give out this information directly on the Austin Macauley Publishers website.
  • If you are contacted or receive an unsolicited e-mail which asks you to confirm or provide your password, personal or banking information, disregard the request and report the incident to Austin Macauley Publishers™ for investigation.
  • If you receive a suspected fake Austin Macauley Publishers™ e-mail, discover a spoof on Austin Macauley Publishers™ website, or if anything raises your suspicions, please report it to us, forwarding any suspicious e-mail including the full headers directly to info@austinmacauley.com.
  • Passwords are case sensitive. This means that 'SMITH' and 'smith' are considered as two separate passwords. If you have used capitals when creating your login details, remember to capitalise every time that you access your account.
  • Passwords must be a minimum of five characters
  • It's best to avoid passwords that are easy to guess such as "secret", "password" or "123456". We also suggest that you avoid using your name, e-mail address or other personal information that is easy to obtain. Though it's not a requirement, adding numbers or special characters to your password will make it even stronger. For example, the password "rivers2!%" is a much stronger password than "rivers".
  • If using a public computer, such as in a library or Internet cafe, always log out when you've finished using Austin Macauley Publishers™
  • Keep your passwords to yourself. Anyone who knows your password can access your account. Do not write down your passwords.
  • Avoid using the same password for accounts on different websites.

Unsubscribing from email notifications As a customer, subscriber or competition entrant, you will occasionally receive email updates about special offers and other news. We hope that you'll find these interesting, but if you'd rather not receive them then you can change your account settings by changing your email notifications.

Other

Complaints

If you have any grievances about Austin Macauley Publishers™, we want to hear from you so we can improve our service. Please e-mail us and we'll consider your comments carefully.

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