Christopher K. Ahoy

Christopher K. Ahoy, Emeritus APPA President 2006, retired 2010 as the Emeritus Associate Vice President of Facilities Planning and Management at Iowa State University. An internationally recognized expert on quality initiative and has presented creating a world-class organization in South Africa, Singapore, Australia, New Zealand, Ireland, the United Kingdom, Mexico, and US. He was responsible for having his organization become five times recipient of the state of Iowa’s annual Recognition for Performance Excellence Award, and the final Gold Achievement Award in 2009.

The Iowa Recognition for Performance Excellence (IRPE) is an assessment process based on the Baldrige National Quality Program. The prestigious Iowa Recognition for Performance Excellence Awards were established to recognize those businesses and organizations in the state that have completed a strenuous review and evaluation of their leadership, strategic planning, customer focus, measurement, analysis, knowledge management, work force engagement, process management, and business results. The process is aligned with the Malcolm Baldrige National Quality Award, and the Criteria for Performance Excellence are used for the assessment. There is no monetary award, but those who complete the process say it helps them identify strengths and opportunities for improvement within their companies, provides training for continuous improvement and leadership development, and assures customer focus and efficiency within their operations. This process is a proven method for organizations to achieve their highest potential and become more competitive in the world marketplace. For this reason, the process is used by more than 40 states to support their economic development efforts.

He has a passion for ‘Creating World-class Organizations’. http://www.fpm.iastate.edu/worldclass/. He is a mentor, an author, a coach, and a presenter. He has given keynote speeches, seminars, and lectures, locally, nationally, and internationally (Canada, Mexico, Singapore, Australia, New Zealand, South Africa, Ireland, Scotland, and England). Author of three books: Selection for Design Consultant (CFM 1980), Leadership in Educational Facilities Administration (APPA 2007), and Customer-Driven Operations Management: Aligning Business Processes and Quality Tools to Create Operation Effectiveness in Your Company (McGraw Hill 2009). Also, a new book Administraciones de Operationces con enfoque en el Cliente (McGraw Hill 2010 Spanish translation) is his first semi-fictional book.

He is a Six Sigma Black Belt (2004), Judge (2003–2004), Chief Judge, American Council of Engineering Companies (2005–2006), State of Iowa Malcolm Baldrige Program, IRPE Senior Examiner program (1999–2008), National Examiner, Baldrige Performance Excellence (2006, 2007, and 2011), Certified trainer in Value Stream Mapping (VSM) and Management in 2003, Iowa Manufacturing and Evaluation Program (IMEP), and a senior ASQ member since 2008.

He uses Situation Analysis tools and Malcolm Baldrige National Quality Award (MBNQA) seven categories of management system for building self-equity and organizational equity, Balanced Scorecard Plus for metrics, Lean and Six Sigma principles, and methodologies for continuous quality process improvements.