Bruno Pellizzari

Bruno Pellizzari is a hospitality leader with more than five decades of experience in hotels and the international cruise industry. Born in 1947 in the small alpine village of Villa Santina in northern Italy, he built his career through determination, discipline, and a deep respect for people at every level of service. Over the years he held senior operational roles on some of the world’s leading cruise vessels and helped develop large-scale hospitality operations employing thousands of crew members. Today, Bruno shares his practical philosophy of leadership, service, and people-first hospitality through consulting, mentoring, and writing.

Johan Halvarsson is an international hospitality executive with more than 20 years of leadership experience across Europe, the Caribbean, and Asia. Early in his career, during his formative years, he became an adept of renowned hospitality leader Bruno Pellizzari, whose mentorship, guidance, and challenge shaped Johan’s philosophy of leadership. Throughout his career, Bruno’s principles of preparation, discipline, empowerment, and respect for people have strongly influenced Johan’s approach to building teams and organizations. Having held senior roles including Vice President of Operations and Cluster General Manager, Johan is known for leading complex hospitality operations and driving transformation through people-first leadership.

Author's Books

Looking After Hospitality

Hospitality is not a department. It is a decision about how you treat people—made again and again in thirty-second moments that determine whether a guest feels truly looked after or quietly disappointed.Drawing on more than fifty years leading hotels and cruise operations around the world, Bruno P...

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